Payment Policy

Effective Date: 10 August 2025

Company Name: NEXORRAH LTD
Company Number: 16780453
Address: 116 Church Road, Yew Tree Lane, Yardley, Birmingham, B25 8UX
Phone Number: +44 7450 625486
Email: support@nexorrah.com
Business Hours: 09:00 AM – 05:00 PM (Monday to Friday), (GMT) Birmingham, UK

1. Accepted Payment Methods

We offer secure and convenient payment options for your purchases, including:

Credit & Debit Cards: Visa, Mastercard, Maestro, American Express, UnionPay
Digital Wallets: Google Pay, Shop Pay
Buy Now, Pay Later: Klarna Pay (subject to Klarna Bank AB’s approval)
Other Methods: PayPal, Discover, Diners Club, Elo

All payments are processed through trusted and encrypted payment gateways to ensure your data is protected.

2. Currency

All transactions are processed in GBP (£) — Pound Sterling.
If you’re using an international card, your bank may apply currency conversion fees.

3. Payment Processing & Security

Payment is charged at the time of placing your order.
All transactions are protected with SSL encryption and PCI DSS Level 1 compliance.
We never store full payment card details on our servers.

Your security and privacy are our top priorities.

4. Product Pricing & VAT

All prices on our website are shown in GBP (£) and include VAT at the applicable UK rate.
Any shipping or handling fees are clearly displayed at checkout.
There are no hidden charges.

5. Payment Confirmation

Once your payment is successfully processed, you will receive a confirmation email with your order details.
If you don’t receive it within 24 hours, please contact us at support@nexorrah.com.

6. Refunds & Disputes

Refunds are issued to the original payment method within 7 business days after approval.
If you experience a payment issue, please contact us first before opening a chargeback — we aim to resolve matters quickly and fairly.
Chargebacks initiated without prior communication may result in delays or order cancellation.

7. Fraud Prevention & Verification

To protect our customers and prevent fraud:

We may require additional verification for high-value or suspicious transactions.
Orders found to be fraudulent may be paused or cancelled.
We cooperate fully with authorities in cases of suspected fraud.

8. Failed or Declined Payments

If your payment is declined:

Double-check your billing details and available balance.
Try another accepted payment method.
Contact your bank or our support team if the problem continues.

9. Buy Now, Pay Later (Klarna)

If you choose Klarna, please note:

Approval is determined by Klarna Bank AB.
Payments must follow Klarna’s own terms and conditions.
Late or missed payments may affect your credit score.

10. Payment Errors & Technical Issues

If you encounter an error during checkout:

Please retry or contact our support team immediately.
NEXORRAH LTD is not responsible for issues caused by third-party payment gateways.

11. Privacy & Data Protection

We handle all payment data according to UK GDPR and data protection laws.
Your payment information is securely processed by our payment partners and never stored in full on our servers.

12. Customer Support

If you have any questions or issues regarding your payment, please contact us:

13. Changes to This Policy

We may update this Payment Policy occasionally to reflect business or legal changes.
The most recent version will always be available on our website, and the effective date will indicate when it was last updated.

14. Terms of Use & Acceptance

By completing a purchase on our website, you agree to follow our Terms of Service, Payment Policy, and related store policies.